Refunds and Cancellations

Refund Processing Timeline

Once your refund request is approved, the refund amount will be processed within 5–7 working days. The actual credit of funds to your bank account may take an additional 2–3 working days depending on your bank's processing time. For international transactions, the refund processing time may extend up to 10–14 working days.

Monthly Subscriptions

If at any time during your first month using our service you are dissatisfied, please contact us at team@zynth.ai. We will do our best to address your issue, provide a workaround, or give a timeline for a solution that meets your needs. If you're still not satisfied, we will gladly offer you a FULL REFUND for your purchase and downgrade your account to the free plan, provided the request is raised within 30 days.

Annual Subscriptions

We do not require an annual subscription as a condition to use our services. In exchange for a full-year commitment, we offer a significant discount over the monthly rate. If you're dissatisfied within the first 30 days, contact us at team@zynth.ai. If we can't meet your expectations, we will offer a FULL REFUND and downgrade your account to the free plan, within 30 days of your refund request.

Ongoing Contract Satisfaction

We want you to be satisfied throughout your contract. If we remove or break functionality that existed when you subscribed, notify us at team@zynth.ai. If we can't resolve the issue or provide a workaround, you'll receive a PRO-RATED REFUND for the remaining contract period, within 30 days of your request.

Partial Downgrade of Annual Subscription

During your annual subscription, you may choose to reduce licenses, downgrade plans, or remove add-ons. In such cases, you will receive credits as subscription extensions for active licenses. Discounts applied during purchase are excluded from credit calculation.

Formula: unused license value = total paid amount − (monthly list price × months used)

Auto-Renewal

For your convenience, subscriptions renew automatically. Before renewal, you'll receive an email with the amount to be charged. After renewal, we'll send a receipt detailing the charge and next renewal date.

Grace Period After Renewal

If you forgot to cancel before renewal, you can still cancel within five business days. We'll process your cancellation and issue a FULL REFUND within 30 days of your request.

Need Help?

If you have any questions regarding this policy, feel free to email us at team@zynth.ai.